Complaints Procedure
Last updated: March 27, 2026
This complaints procedure governs the process for filing complaints about digital products (online courses) purchased on the PraktickAI platform operated by SkyVisual s.r.o. (ID: 06219501, registered address: U Vodáka 2578, Budějovické Předměstí, 397 01 Písek, Czech Republic).
How to file a complaint
You can file a complaint by email at karel@praktickai.app or through the contact form at praktickai.app/en/contact. Please include a description of the issue, the course name, and your purchase date.
Resolution timeline
We will resolve your complaint within 30 days of receipt in accordance with Czech law. You will be notified of the outcome by email.
Scope of complaints
You may file a complaint regarding: non-functional access to a purchased course, missing or damaged lesson content, technical issues preventing use of the purchased product.
Resolution methods
In the case of a justified complaint, we will provide a remedy — restoring access to content, fixing the technical issue, or refunding the applicable portion of the payment.
Out-of-court dispute resolution
If you are not satisfied with the resolution of your complaint, you may contact the Czech Trade Inspection Authority (www.coi.cz) as the body responsible for out-of-court settlement of consumer disputes. The online dispute resolution platform is available at https://ec.europa.eu/consumers/odr.